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<p>Over the course of 2018/19, across the Department we increased our resources by
4,209 FTE to manage all demands including LEAP exercises. This included the recruitment
of an additional 400 staff, on a fixed term appointment basis, directly to support
the ESA underpayment exercise. The remainder of the 1,200 staff were deployed onto
the exercise as a result of reducing demand on ESA and JSA benefits. This approach
has meant that we have not had to stop or deprioritise other customer activity in
order to complete this review.</p>
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